Why phones should not be your primary customer service channel?

The post-interaction survey has become a hallmark of customer service, but the best method for administering that survey is still a question in some members’ minds. While new delivery channels like SMS-based surveying have become popular with a small group of members, the majority still prefer a phone-based survey, either before the customer disconnects or afterward with a follow-up outbound call.

Your organization should consider a variety of factors in determining the best channel for deploying your survey, as all channels may not be ideally suited for your specific survey goal(s).

Most people think using phone as a primary customer service channel is the best option. But before jumping to any conclusions please read the article on http://blog.livehelpnow.net/2012/05/7-reasons-phone-customer-service-channel/

Live chats help customer service

Multitasking has been the watchword for over a decade. It seems that half of all job listings have multitasking as a required skill. Live Chat is usually used by those web sites which sells products. Live chat on your website can improve your customer service as you can help two or more customers at the same time.

In live chat support software, an operator can assist more than one customer at a time. This is one of its major advantages as it saves a lot of time and patience of the customer. The role of a support specialist is at its peak in such a situation where he is answerable to more than one queries from multiple customer. You can find many more tips at http://blog.livehelpnow.net/2012/01/multitasking-livechat/

Customer Service communication

Consumers are in control for the first time, and companies are slowly realizing that. What happens after they realize that is up to them, some are running for the hills, some are fighting back, but the successful ones are embracing it.

If you are running a business, you will never be able to compete on prices or range of services and products offered. But you can compete with and beat your bigger competitors on customer service. To my mind customer service is all about communication.   Consumers want their calls answered rapidly in a polite, friendly and professional fashion. They also want their callers, be they customers, prospects, or suppliers to be able to speak to someone that will treat them well and will be helpful and polite.

There are many ways to boost your consumer services. For more information regarding boosting your call center’s FCR (First Contact Resolution) rate visit http://blog.livehelpnow.net/2012/01/7-tips-to-boost-your-call-centers-fcr/ The site offers various tips for improving your first contact resolution.

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