Customer Service communication

24 Jan

Consumers are in control for the first time, and companies are slowly realizing that. What happens after they realize that is up to them, some are running for the hills, some are fighting back, but the successful ones are embracing it.

If you are running a business, you will never be able to compete on prices or range of services and products offered. But you can compete with and beat your bigger competitors on customer service. To my mind customer service is all about communication.   Consumers want their calls answered rapidly in a polite, friendly and professional fashion. They also want their callers, be they customers, prospects, or suppliers to be able to speak to someone that will treat them well and will be helpful and polite.

There are many ways to boost your consumer services. For more information regarding boosting your call center’s FCR (First Contact Resolution) rate visit The site offers various tips for improving your first contact resolution.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: